faq
What Payment Methods do you accept?
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We accept all major credit cards. we do not accept Paypal.
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My email was not responded to/My Question via email was not answered?
Why did I not receive a response to my email?
We at Napp2reality want your shopping experience to be a great one on our website. However, you may have questions that may arise about your order you feel you need to email about. Your email will be answered according to the following as many of the common questions you have may already have been answered here or on the Policy page. The following emails will be responded to by a member of our customer service team).
1. Damaged or defective goods
2. Wrong address
3. Size change within 24 hours
4. Tracking has not been received within 7 business days or as indicated in shipping/pre-order dates (ex. tote bags, backpacks, shower curtains, etc.)
Please understand that we appreciate your business and want to ensure your experience is a great one providing you with the creative design you love. Complaints about defective or damage items will be handled through email only and not through social media. Negativity on social media is an automatic band from the channels of social media provided by our company. Thank you.
I can't purchase DTF transfers, why?
In order to purchase DTF transfers, you must a part of our DTF licensing program found on our DTF tab (here) to gain access to our DTF transfer collection.
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Can I get a transfer of a design featured on any products that you sale?
Only designs found in our DTF Collection are available as transfers.
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Can I sale product made with DTF transfers?
Our license allows for commercial use of our transfers as long as you abide by our policy found here
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What are the instructions to press DTF transfers?
REQUIRES HEAT PRESS, NO IRON. (HEAT PRESS NOT INCLUDED)
STEP 1 (Applying DTF Transfers to Garment)
Temperature: 300 Degrees Fahrenheit for Cotton, 285 Degrees Fahrenheit for Polyester
Time: 10 Seconds for Cotton, 8 Seconds for Polyester
Pressure: Max Pressure (8-9 Manual, 60PSI Automatic)
Peel: Hot Peel
STEP 2 (Parchment Paper)
Cover with parchment paper or Teflon (not included) and press for an additional 5 seconds.
Temperature: 300 Degrees Fahrenheit
Time: 5 Seconds
Pressure: Max Pressure (8-9 Manual, 60PSI Automatic)
Peel: Hot Peel
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When will tracking be available?
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Tracking will be emailed when item is shipped. Tracking will be available 1-2 weeks after purchase.
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Can I have my package held after tracking has been issued?
Napp2reality does not hold packages after tracking has been released.
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Where's My Tracking?
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Tracking is sent through the email you submitted when creating your account during checkout. Please check your spam for an email from info@napp2reality.com because tracking is guaranteed to be sent 7-14 business days or as indicated in shipping/pre-order dates (ex. tote bags, backpacks, shower curtains, etc.). If an item states that it will take 2-3 weeks for shipping, weekends and holidays are excluded. Please allow a minimum of 30 business days for items that state 2-3 weeks. There are no refunds or exchanges for these items. If you have not received your tracking by email.
Cancellations
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You have 24hr. after your order has been paid to cancel.
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I have not received an estimated delivery date with on My Order, Why?
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We at Napp2reality cannot give you an estimated delivery date with your order until your order is shipped.
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I Realized My Address is wrong/My Package went to the wrong Address, What Should I do?
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Please be sure to check your address before placing your order during checkout. We are not responsible for incorrect shipping information. In the event your order is shipped to the wrong address and/or is returned; you will have to contact us at info@napp2reality.com. Your email must include your first/last name, email address associated with your order and order number. You will be required to provide the correct shipping address and you will be charged a reshipping fee. Incorrect shipping information provided during order submission and checkout will result in delays to your order.
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Napp2realty has made an Error on My Order, What should I do?
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At Napp2reality, it is our focus to handle merchandise defects with excellence. Please contact us info@napp2reality.com and include pictures of the defective product. Your email must include your first/last name, email address associated with your order and order number. A Napp2reality representative will respond to your email in a timely manner with the appropriate resolution. Complaints about defective or damage items will be handled through email only and not through social media. Negativity on social media is an automatic band from the channels of social media provided by our company.
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I Don't Know What Size to Order, What Should I Do?
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Napp2reality provides a Size Chart guide in the description of the item. We suggest that if you are not confident about your sizing for your order, please Google how to use a size chart for t-shirts on the web to aid you in your selections process. You have 24 hours after placing your order to request a change in size.
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My Shirt does not Fit/I Ordered the Wrong Size and/or Color?
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Please refer to our size chart for accurate measurements before making your clothing selection. Napp2reality wants to provide you with excellent artwork, service and quality apparel which is why the size chart has been provided. You have 24 hours after placing your order to request a change in size and/or color. Once your item is picked, pulled, and printed; the size and/or color cannot be changed. Clothing items cannot be exchanged or refunded for incorrect size due to customer error. To ensure you order the appropriate size for Fitted T-Shirts and Slim Fitted Tanks, These items are custom made per order and are non-cancelable, non-returnable & non-refundable.
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CUSTOMER SERVICE HOURS
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Customer Service Hours are from 9 a.m. to 3 p.m. M-Th CST.
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Does Napp2reality offer resale, or wholesale, opportunities?
We are not offering resale, or wholesale, at this time.
NO REFUNDS
All Items on Napp2reality are made to order/custom made items.
We do not offer refunds for refusing merchandise once it has shipped.
EXCHANGES WILL ONLY BE MADE ON DEFECTIVE ITEMS WITH PROOF
Please email an image of item defects to info@napp2reality.com within 24 hours of receiving your shipment. Your email must include your first/last name, email address associated with your order and order number. A Napp2reality representative will follow up with you in a timely manner. Complaints about defective or damage items will be handled through email only and not through social media. Negativity on social media is an automatic band from the channels of social media provided by our company.