We don’t offer expedited shipping due to items being custom made. Please allow 7-10 business days (excluding weekends and holidays) for all merchandise to be made, unless it states pre-order. Tracking will be available for these specialty custom items. Then you should add shipping times 1-3 business days on top of that. For international orders, please allow 10-20 business day(s) after your order has been processed for delivery. All merchandise will have a separate tracking number. Holidays and weekends are excluded from shipping times. Once you order has entered the printing phase you will not be able to receive a refund. No exchanges or refunds permitted except for damaged or defective items. All orders ship worldwide. Thank you for shopping with us.
We at Napp2reality Fashion want your shopping experience to be a great one on our website, however you may have some questions that may arise about your order you feel you need to email about. The following emails will be responded to by one of our customer service team:
1. Damaged or defective goods within 24 hours of receiving your package.
3. Size change within 24 hours.
4.Tracking has not been received within 7-14 business days.
5. Lost package within 24 hours of receiving tracking.
Once your item is made & shipped you will receive a tracking number by the email you provided at the time of purchase. If you have not received your tracking, please check your spam folder in the email you provided at the time of purchase because shipping will be sent to your email automatically. You will not be able to receive a tracking number before the allowed time of shipment. Please be sure to check your address before checking out for we are not responsible for incorrect shipping information. Incorrect shipping information during the time of checkout will result in delays or returns with your order. Once Your item shows that it has been delivered to the address you have provided, we are not liable for product not being received. If you have not received your item, take the tracking number we provided and go to the shipping service to locate your item. We are not responsible for time delay due to postal service error after tracking has been issued. Please see postal service if this error occurs.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Sending your item back will not guarantee a refund for your item being shipped back to us. If your package is undeliverable due to wrong address or unattempt pick up, you will need to pay for re shipment. Reshipment email:email@example.com and you will be invoiced. If you would like Napp2reality Fashion to resend your parcel, the following return reasons incur a reshipping fee:
· Unknown reason/Refused or Rejected-custom tax, import tax, or extra fees not settled by recipient;
· Insufficient/Incorrect Address-recipient incorrectly input a wrong address;
· Unclaimed-Parcels left in local custom and/or post office and wasn't claimed during allotted time;
· Item sent back due to negligence of reading Napp2reality's policy.
We do not offer refunds for refusing merchandise once it has shipped or damaged that has been done by shipping carrier. All claims will need to be made with postal carrier to receive a refund for reorder. Complaints about defective or damage items will be handled through email only and not through social media. Negativity on social media is an automatic band from the channels of social media provided by our company.